info_outline COVID -19 Note - “We are all in this together”
To our industry colleagues, we stand in solidarity with you during these unprecedented times. We will get through this together. As we re-imagine the travel experience and passenger journey in a post- COVID world, we worked on new innovative solutions for in-flight catering, airlines, railways, cruises, food catering, and private jet catering companies. At AeroChef, we innovated and build cloud-based technology solutions to support new concepts and business changes that impact the food catering world. We are here to help!
Privacy Policy

Privacy Statement Effective as of June 1st, 2021

AeroChef a product division of Kott Software Private Ltd. ("AeroChef" or the " Company ") is committed to protecting the privacy of your information. This Privacy Statement describes AeroChef's data privacy information practice while on company websites or on the company's application service website for customers.

If you have any questions about this Privacy Statement, please contact by mail to [email protected].


This Privacy Policy applies to all Personally Identifiable Information (PII) received by AeroChef from its customers, employees, website visitors and job applicants (each which may be individually referred to herein as "you" or "your") in any format including electronic, paper, or verbal. For purposes of this Policy, "PII" or "Personal Identifiable Information" means any information collected by AeroChef that identifies or could be used by AeroChef to identify an individual. As a subset of the larger group listed herein above, AeroChef processes information of employees of its customers under the direction of its customers and has no direct relationship with such customers' employees whose personal data it may process on the customer's behalf.

Privacy Policy

AeroChef respects the privacy of our customers, employees, website visitors, and job applicants. We believe it is important for you to understand the type of information we collect about you and how that information is used. We recognize the need for appropriate safeguards and management of Personally Identifiable Information (PII) you provide to us. This Privacy Policy sets forth the privacy principles AeroChef follows with respect to your Personal Information.

1. Web sites covered

This Privacy Statement covers the information practices of web sites that link to this Privacy Statement: company website and our application service website (collectively referred to as "Company's Web sites").

Applications may be posted by AeroChef and third parties on company website When applications are posted by AeroChef, this Privacy Statement applies. When applications are posted by third parties and visitors wish to avail of services from 3rd party partners, the privacy statement of the third party applies, and this Privacy Statement does not apply.

When sites are posted by AeroChef, the site will link to this Privacy Statement, and this Privacy Statement applies. When sites are posted by third parties, the privacy statement of the third party applies, and this Privacy Statement does not apply.

AeroChef's Web sites may contain links to other Web sites on company website AeroChef is not responsible for the information practices or the content of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.

2. Personal Information Collected

AeroChef offers a variety of services that are collectively referred to as the "Service." AeroChef collects information from individuals who visit the Company's Web sites ("Visitors"), individuals acting on behalf of an organization who register to use the Service ("Customers"), job applicants and employees.


AeroChef collects PII from customers of AeroChef who use our solution. The information may be collected through our SaaS solution, or by members of our customer service and support teams who provide support to customers. The type of PII collected is similar to the information collected under the "Job Applicants and Employees" paragraph, above.

AeroChef collects information under the direction of its customers and has no direct relationship with the individuals whose personal data it processes. If you are an individual of one of our customers and would no longer like to be contacted by one of our customers that use our service, please contact the customer that you interact with directly. We may transfer personal information to companies that help us provide our services under specific requests from our customers. Transfers to subsequent third parties are covered by the service agreements with our customers. The use of information collected through our SaaS solution shall be limited to the purpose of providing the service for which the customer has engaged AeroChef.

Job Applicants and Employees

AeroChef collects PII from job applicants and employees of AeroChef for, among other things, legitimate human resource business reasons such as Human Resource administration, filling employment positions, maintaining accurate employee records, meeting governmental reporting requirements, security, health and safety management, performance management, company network access, and authentication.

Visitors on Company Web Sites

When expressing an interest in obtaining additional information about the Service or registering to use the Service, AeroChef requires you to provide the company with contact information, such as name, company name, address, phone number, and email address ("Required Contact Information").

As you navigate the company's web sites, AeroChef may also collect information through the use of commonly-used information-gathering tools, such as cookies and web beacons ("Web Site Navigational Information"). Web Site Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol ("IP") address, and the actions you take on the company's web sites (such as the web pages viewed, and the links clicked).

When purchasing the Service, AeroChef requires you to provide the company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the service ("Billing Information"). AeroChef may also ask you to provide additional information, such as company annual revenues, work locations, number of employees, or industry ("Optional Information"). Required Contact Information, Billing Information, and Optional Information are referred to collectively as "Data About AeroChef Customers." Financial data about customers are not stored in the company website, application or service.

3. Use of Information Collected

The company uses data about AeroChef visitors and customers to perform the services requested. For example, if you fill out a "Contact Me" web form, the company will use the information provided to contact you about your interest in the service.

The company may also use data about AeroChef visitors for marketing purposes. For example, the company may use information you provide to contact you to further discuss your interest in AeroChef, the service, and to send you information regarding the Company and its partners, such as information about promotions or events.

AeroChef uses credit card information solely to check the financial qualifications of prospective customers and to collect payment for the service. AeroChef does not store credit card information within its application or service or websites.

AeroChef uses Web Site Navigational Information to operate and improve the company's web sites. The company may also use Web Site Navigational Information in combination with data about AeroChef visitors to provide personalized information about the company.

4. Website Navigational Information

AeroChef uses commonly-used information-gathering tools, such as cookies and web beacons, to collect information as you navigate the company's web sites ("Web Site Navigational Information"). This section describes the types of Web Site Navigational Information the company may collect and how the company may use this information.


AeroChef uses cookies to make interactions with the company's web sites easy and meaningful. When you visit one of the company's web sites, AeroChef's servers send a cookie to your computer. Standing alone, cookies do not personally identify you. They merely recognize your web browser. Unless you choose to identify yourself to AeroChef, either by responding to a promotional offer, opening an account, or filling out a web form (such as a "Contact Me" or a "Request a Demo" web form), you remain anonymous to the company. There are two types of cookies: session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.

If you have chosen to identify yourself to AeroChef, the company uses session cookies containing encrypted information to allow the company to uniquely identify you. Each time you log into the Service, a session cookie containing an encrypted, unique identifier that is tied to your account is placed in your browser. These session cookies allow the Company to uniquely identify you when you are logged into the service and to process your online transactions and requests. Session cookies are required to use the service.

AeroChef uses persistent cookies that only the company can read and use to identify browsers that have previously visited the company's web sites. When you purchase the service, or provide the company with personal information, a unique identifier is assigned you. This unique identifier is associated with a persistent cookie that the company places on your web browser. The company is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the company does not store account numbers or passwords in persistent cookies. If you disable your web browser's ability to accept cookies, you will be able to navigate the company's web sites, but you will not be able to successfully use the service.

AeroChef may use information from session and persistent cookies in combination with data about AeroChef customers to provide you with information about the company and the service.

Web Beacons

AeroChef uses Web beacons alone or in conjunction with cookies to compile information about visitors' usage of the company's web sites and interaction with emails from the company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular web site tied to the web beacon, and a description of a web site tied to the web beacon. For example, AeroChef may place web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the company's web sites. AeroChef uses web beacons to operate and improve the company's web sites and email communications. AeroChef may use information from web beacons in combination with data about AeroChef visitors to provide you with information about the company and the Service.

IP Addresses

When you visit AeroChef's web sites, the company collects your Internet Protocol ("IP") addresses to track and aggregate non-personally identifiable information. For example, AeroChef uses IP addresses to monitor the regions from which customers and visitors navigate the company's web sites or to block undesirable regions or locations.

AeroChef also collects IP addresses from customers whey they log into the service as part of the company's "Identity Confirmation" and "IP Range Restrictions" security features.

Third Party Cookies

From time-to-time, AeroChef may engage third parties to track and analyze non-personally identifiable usage and volume statistical information from individuals who visit the company's web sites. AeroChef may also use other third-party cookies to track the performance of company advertisements. The information provided to third parties does not include personal information, but this information may be re-associated with personal information after the company receives it. This Privacy Statement does not cover the use of third party cookies.

5. Public Forums, Refer a Friend, and Customer Testimonials

AeroChef may provide bulletin boards, blogs, or chat rooms on the company's web sites. Any personally identifiable information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. AeroChef is not responsible for the personally identifiable information you choose to submit in these forums.

Customers and visitors may elect to use the company's referral service to inform friends about the company's web sites. When using the referral service, the company requests the friend's name and email address. AeroChef will automatically send the friend a one-time email inviting him or her to visit the company's web sites. AeroChef does not store this information.

AeroChef may post a list of customers and testimonials on the company's web sites that contain information such as customer names and titles. AeroChef obtains the consent of each customer prior to posting any information on such a list or posting testimonials.

6. Sharing of Information Collected

AeroChef may share data about AeroChef customers within AeroChef customer service department so that customer service agents can contact customers and visitors who have provided contact information on our behalf. AeroChef may also share data about AeroChef customers with the company's agents to ensure the quality of information provided, measure service level agreements and monitor agent's performance.

AeroChef does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes.

AeroChef uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on the company's behalf.

AeroChef does not store or collect credit cards information in internal databases for future use or require that credit information be entered into AeroChef web sites.

AeroChef reserves the right to disclose personally identifiable information of the company's customers or visitors if required by law or if the company reasonably believes that disclosure is necessary to protect the company's rights and/or to comply with a judicial proceeding, court order, or legal process.

7. Communications Preferences

AeroChef offers visitors who provide contact information a means to choose how the company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the "Unsubscribe" link located on the bottom of the company's marketing emails.

Customers cannot opt out of receiving transactional emails related to their account with AeroChef or the service. The company does not send marketing or promotional emails to customers unless users sign up specifically for newsletters and promotional events. Customers who signed up for marketing and promotional emails may manage receipt of marketing and non-transactional communications by clicking on the "Unsubscribe" link located on the bottom of the company's marketing emails.

8. Correcting and Updating your Information

Customers may update or change their registration information by editing their user or organization record. To update a user profile, please login to your account with your AeroChef username and password or Active Directory login and click "User Profile."

To update an organization's information, please contact your organization's assigned application administrator with your AeroChef username and password and select "Accounts".

9. Customer Data

AeroChef customers use the service to host data and information ("Customer Data"). AeroChef will not review, share, distribute, or reference any such customer data except as provided under the customer software license agreement or AeroChef Master Subscription Agreement whichever applies, or as may be required by law.

Individual records of Customer Data may be viewed or accessed only with specific permissions from customer by AeroChef customer service agents for the purpose of resolving a problem or support a reported issue, or as may be required by law. Customers are responsible for maintaining the security and confidentiality of their AeroChef usernames and passwords.

10. Security

AeroChef uses robust security measures to protect customer data from unauthorized access or disclosure, maintain data accuracy, and to allow only the appropriate use of your PII, we utilize physical, technical, and administrative controls and procedures to safeguard the information we collect.

We limit access to your PII and data to those persons who have a specific business purpose for maintaining and processing such information. AeroChef' semployees who have been granted physical access to your PII are made aware of their responsibilities to protect the confidentiality, integrity, and availability of that information and have been provided training and instruction on how to do so.

To protect the confidentiality, integrity, and availability of your PII, AeroChef utilizes a variety of physical and logical access controls, firewalls, intrusion detection/prevention systems, network and database monitoring, anti-virus, and backup systems. We use encrypted sessions when collecting or transferring sensitive data through our websites.

When the service is accessed using any internet browser such as Google Chrome, Firefox, Safari, Microsoft Edge or Internet Explorer version 11.0 or later, Secure Socket Layer ("SSL") technology protects customer data using both server authentication and data encryption. These technologies help ensure that customer data is safe, secure, and only available to the customer to whom the information belongs and those to whom the customer has granted access. AeroChef also implements an advanced security method based on dynamic data and encoded session identifications, and the company hosts its web sites in a secure server environment that uses firewalls, intrusion detection, log monitoring and other advanced technology to prevent interference or access from outside intruders. All Personally Identifiable Information (PII) used in customer application or service are encrypted at rest and within the database. AeroChef also offers enhanced security features within the service that permit customers who have private cloud or dedicated servers to configure security settings to the level they deem necessary.

Because the company uses the service to maintain data About AeroChef customers, this information is secured in the same manner as described above for customer data.

11. Data Integrity

As to its own employees and its own job applicants, AeroChef will take reasonable steps to provide that PII is accurate, complete, and current, to its intended use. AeroChef will only use PII in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual.

12. Enforcement & Verification

AeroChef will conduct periodic assessments to validate its continued adherence to this Privacy Policy.

Where AeroChef has knowledge that one of AeroChef's employees or third parties is using or disclosing PII in a manner contrary to this Policy, AeroChef will take reasonable steps to prevent or stop the use or disclosure. AeroChef holds its employees and agents accountable for maintaining the trust that our customers place in our company.

13. Opt-Out choice

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected].

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the Privacy Shield Principles, AeroChef commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to privacy shield. European Union and Swiss individuals with privacy shield inquiries or complaints should first contact the AeroChef Privacy Officer by email at [email protected]

14. Onward Transfers

AeroChef uses a limited number of third-party providers in the U.S. and in Europe to provide data hosting services and to help to perform customer support and technical operations.

AeroChef shall remain responsible in case of onward transfers to third parties. AeroChef shares the personal information with these third-party providers to support AeroChef's Services only. Any other use of the personal information by third-party providers is prohibited.

All third-party providers receiving personal information from the European Union and/or Switzerland agree to (i) process the personal data only to the extent required by AeroChef's services and in accordance with AeroChef's instructions and (ii) comply with the data protection laws for transfer and processing of personal data and (iii) provide adequate technical and organization measures to protect the personal information.

15. Changes to this Privacy Statement

The practices described in this policy are the current PII protection policies approved on June 8, 2021. AeroChef reserves the right to change this privacy statement at any time consistent with the privacy shield principles. AeroChef will provide notification of the material changes to this privacy statement through the company's web sites at least thirty (30) business days prior to the change taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.

16. Contacting Us

Questions regarding this privacy statement or the information practices of the company's web sites should be directed to AeroChef privacy officer by email at [email protected]

Note : This policy was last reviewed and updated on June 2021 v2.0